Return Policy We want you to be delighted with your purchase, and it is important to us to ensure your full satisfaction. If not fully satisfied, you may return any unused item within 30 days for a refund, credit or exchange. You will need to be careful when returning merchandise and use all of our original packaging material. Packages must be shipped pre-paid and fully insured. S&H costs are not refundable. Payment Options You will have the option to pay for your order using Visa, Mastercard, Discover or American Express through the services of Paypal. You also will have the option of paying by check or money order. Packing & Shipping Murano Traditions will charge $6.00 for the first item you purchase, and $1.00 for each additional item, for shipping and insurance in the continental United States. Your order will be shipped to you in 3 to 5 days from the date of your order. If you should ever receive a broken item from Murano Traditions, it will either be replaced, or you will receive a refund for the full amount you paid. You will need to contact us immediately, and we will provide you with instructions on how to file a claim. Privacy We take your privacy and security very seriously. We will NEVER sell or share any personal information you submit with ANY third-party. Whenever you provide any personal or payment information we use SSL technology to encrypt the data so that no one else can read it while it is being transmitted over the Internet. All information that is collected via our website is stored on a secure server and can only be viewed by us and our e-commerce hosting service (Mals-e.com). We even offer you the option to complete your purchase offline, so that you feel as safe shopping with us as you would in a brick and mortar store.